Job Description
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned:**
+ Monitor real‑time contact center performance using NICE and Verint to ensure SLAs, occupancy, and productivity targets are achieved
+ Execute intraday workforce actions such as schedule adjustments, skill balancing, overtime recommendations, and time‑off management
+ Track downtime and exceptions, ensuring timely communication and recovery planning
+ Identify intraday performance trends an...
**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned:**
+ Monitor real‑time contact center performance using NICE and Verint to ensure SLAs, occupancy, and productivity targets are achieved
+ Execute intraday workforce actions such as schedule adjustments, skill balancing, overtime recommendations, and time‑off management
+ Track downtime and exceptions, ensuring timely communication and recovery planning
+ Identify intraday performance trends an...
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