Job Description

Company Description

As a Customer Success Insights Coordinator, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.

Job Description

Customer Success

Client Engagement & Support

  • Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues. 
  • Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance. 
  • Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust. 

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