Job Description

Responsibilities

  • Work closely with a Solution Architect to deliver successful contact center solutions
  • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
  • Provide technical details and solutions for functional User Stories
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Hands‑on development of a Solution Design, leveraging best practices and programming principles
  • Lead a development team in distributing tasks and performing code reviews
  • Deliver technical end‑user training and documentation
  • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills

  • Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)
  • Experience building integrations across multiple systems, REST APIs ...

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