Job Description
As a Sr Associate, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. Key responsibilities may include:
Responsibilities:
· Oversee system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
· Investigate and resolve critical incidents and problems in systems and services, including root cause analysis
· Implement remedies and preventative measures to maintain and enhance system integrity
· Manage application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
· Direct service support activities, including advanced access control, application installation, and retirement of outdated systems
· Monitor quality standards of documentation and reporting
· Colla...
Responsibilities:
· Oversee system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
· Investigate and resolve critical incidents and problems in systems and services, including root cause analysis
· Implement remedies and preventative measures to maintain and enhance system integrity
· Manage application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery processes, and developing and deploying preventative maintenance procedures
· Direct service support activities, including advanced access control, application installation, and retirement of outdated systems
· Monitor quality standards of documentation and reporting
· Colla...
Ready to Apply?
Take the next step in your AI career. Submit your application to TP today.
Submit Application