Sr Associate, System Administrator

Job Description
As a Ticketing System Administrator, you will play a critical role in configuring, maintaining, and optimizing our customer support platform to meet the needs of both customers and internal stakeholders. You will collaborate closely with cross-functional teams to implement best practices, streamline workflows, and enhance the overall efficiency of our service operations.

Responsibilities

• Configuration & Customization

• Configure the ticketing system according to business requirements, including ticket forms, workflows, triggers, automations, and SLAs.

• Customize the platform to align with branding, usability, and user experience standards.

• Integration Management

• Manage integrations between the ticketing system and other tools (e.g., CRM, collaboration platforms, monitoring tools) to ensure seamless data flow and maximize efficiency.

• User Support & Training

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