Sr. Associate, Process

Sr. Associate, Process – 161 Bay Street, 93021, Toronto, Ontario, Canada

About the Role:If you thrive in understanding how things work, making them better and solving complex problems by focusing first and foremost on the customer, then this role is for you. As a Process Manager within Capital One, you will work with extended teams across the enterprise to manage and improve processes by ensuring we are keeping our promises to customers, meeting regulatory commitments, and continuously improving. You will work within an agile environment, collaborating with cross-functional teams, and have opportunities to learn from other job families such as Data Science, Business Analytics, and Product Management.

Responsibilities

• Improve process improvements, validate business intent, and collaborate with internal and external stakeholders to enhance customer experience.
• Develop and perform quality assurance routines, controls testing, and assessment to mo...