Sr. Associate Knowledge Manager

Coupa’s Value Services division is transitioning our workforce from manual Doers to strategic Editors by automating our most expensive operational bottlenecks. As the execution engine for this shift, you will hunt down the human middleware—the manual routing and redundant data‑entry that delays customer onboarding. Partnering with frontline experts, you will deconstruct legacy workflows and translate human actions into strict, machine‑executable logic. Your ultimate deliverable is the Launch-Ready Package—the exact business specs and ROI justifications enterprise IT needs to deploy impactful AI solutions.

What You’ll Do

• Triage and analyze crowdsourced operational pain points from the Value Services frontline. Identify bottlenecks that represent the highest dual-value ROI (reducing internal manual hours AND accelerating Customer Time-to-Value).
• Conduct rapid, targeted data collection with frontline Subject Matter Experts to deconstruct legacy Huma...