Job Description

Responsibilities

  • Work with different stakeholders to document current process and identify key pain points in the existing business processes, and system structure, this includes the facilitation of meetings, collecting information, tracking status, identifying gaps, and generating insights in support of long-term process improvement initiatives.

  • Perform root cause analysis for identified issues, or support and consult with users to identify and resolve issues in process.

  • Maintain process maps, and QRGs across the People Services departments. 

  • Work cross-functionally to Facilitate conversation around business process improvement identify, implement, and execute process improvement initiatives.

  • Gain a solid understanding of operations, technology, communications, and processes and ensure they are in alignment with departmental goals.

  • Oversees communication to...

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