Job Description

Description

Primary Responsibilities

  • Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
  • Evaluate how the recommended enhancements are expected to impact KPIs.
  • Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment.
  • Develop and deliver change management plans for new o9 feature releases.
  • Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing.
  • Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys.
  • Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
  • Lead product demonstrations for end users, stakeholders, and broad...

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