Sr. Analyst - Data and Analytic Insights

Responsibilities:

The Senior Analyst will oversee a small analytic team and a will be a key owner of analytic projects that have a direct impact on improving the business. The incumbent will make an impact in small team settings, working with the project team to make data-driven recommendations to enhance call center metric performance. This position entails work within a fast paced environment continuing to hone your analytic, process improvement, critical thinking, and management expertise.

Strategic Insight:

Work in partnership with internal and client units to gain a comprehensive understanding of their business strategies, processes, and services.

Comprehend the broader business environment in which the company operates, including industry trends, competitive landscape, and internal dynamics.

Identify opportunities that are crucial in overcoming business challenges based on impact and value.