Job Description

We are seeking an experienced Database Manager (SQL) to own and manage mission-critical SQL databases supporting financial-services contact-centre operations. The role is responsible for ensuring data integrity, performance, security, and compliance across systems that handle consumer financial information, call-centre activity, lead management, and regulatory reporting.

This position is suited to a hands-on database professional who understands high-volume BPO environments, regulated data handling, and the operational importance of availability and auditability.

Key ResponsibilitiesSQL Database Administration & Architecture

  • Manage production SQL environments supporting contact-centre and financial-services systems
  • Design, maintain, and optimise database schemas, tables, indexes, views, and stored procedures
  • Ensure high availability and performance across DEV / UAT / PROD environments
  • Support databases underpinning CRM, diallers, ...

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