SPX Express

Department Operations

LevelExperienced (Team Lead)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Regional Fleet Lead (RFL) is responsible for securing the fleet of agency and IC Delivery Partners (DPs), both for current and future requirements. In addition to sourcing, the RFL is to work closely with Hub Leads (HL) and the respective agencies with regards to various concerns with DPs. Lastly performance of the agencies themselves are to be monitored and reported periodically and recommendations on what ...