SPX Express

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Responsible for day-to-day First Mile operations under his/her area assigned.
• Responsible for timely pickup based on seller preference with due diligence of achieving best seller experience.
• Responsible for daily lead time and productivity of handled area.
• Responsible of key processes, generating measurable reports and driving performance to excellence
• Respon...