Spécialiste qualité client et qualité des processus (h/f/d) 80-100%

We want to further expand our quality department and are looking for a committed individual to ensure and continuously improve internal and external quality standards. You are the central contact person for quality-related customer concerns and work closely with the internal specialist departments. You contribute to developing sustainable solutions and strengthening customer satisfaction in the long term.

What you do

• Support and coordination of customer complaints as well as preparation of 8D reports
• Customer communication in the complaint process
• Monitoring of internal and external complaints
• Support in planning and conducting internal audits to ensure quality requirements
• Monitoring and follow‑up of corrective and preventive actions as well as checking their effectiveness
• Conducting and moderating fault analyses together with the specialist departments
• Support and accompaniment of certification and custo...