Spécialiste expérience client - Customer experience specialist

AJW Technique Inc. is hiring a Customer Experience Specialist (Spécialiste expérience client) for a permanent full‑time position (40 h per week) based at 7055 Alexander Fleming Street, Saint‑Laurent, QC H4S 2B7.

Key Responsibilities

• Gestion de la relation client / Customer relationship management
• Act as the primary point of contact for assigned customer accounts, fostering strong relationships based on trust.
• Provide timely and proactive updates on account activity, including ongoing projects, repair status and order progress.
• Address and resolve customer concerns with urgency and professionalism, ensuring a high level of satisfaction.
• Operational support and quotes: prepare and submit accurate quotes based on disassembly and inspection reports within the specified time frame, ensuring quotes meet customer expectations while supporting profitability.
• Monitor the entire repair and service lifecycle, identify...