Job Description

Primary Responsibilities

  • Oversee IT End User Support for Singapore.

  • Ensure IT Asset management process is followed, and records are up to date.

  • Ensure IT requests and incidents are handled by IT contractors as per SLA.

  • Work closely with global/regional support teams on IT initiatives implemented in country.

  • Provide guidance and training to junior staff and IT contractors

  • Assist Team/Country leader to oversee/participate in IT Projects

  • Review deliverables by junior staff and highlight to team/country leader on variance/high compliance

  • Incident & problem management (relative to sites) / Post-mortem

  • Educate and influence user behavior to utilize global standard procedures for IT service requests and incident tickets.

  • Monitor end-user client IT computing infrastructure operation to ensure i...

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