Specialist, Technical Support, Pro2Col

Overview:
**Recruiter -** Lorena Padilla
**Position reports to**:Carolina Pineda
**Work schedule**: Hybrid, going to the office in GDL for 3 days
STATEMENT:
This individual may also work with the product team to support software projects from inception through implementation and maintenance, including working on specifications to help define the user experience for an improved system.
They may be required to document project requirements, user stories, and other project artifacts.
They may also require skills to
DETAILED RESPONSIBILITIES/DUTIES:
- Functional understanding of the systems and the development framework for system implementation and maintenance.
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Working ability to ef...