Job Description

Reference 25000IKJ

Responsibilities

 Responsibilities

As an Application Support Engineer in a very rich and dynamic environment, you will work closely with the development team. You will be in charge of the functional and technical support of the production environments.

What you will do:

  • Daily support tasks (90%):
  • Technical and functional support of the production;
  • Monitoring and request / Incident management;
  • Pick-up calls on a shared hotline;
  • Features explanations;
  • Knowledge transfer for new joiners and users;
  • Crisis management if needed;
  • Release management (5%)
  • Study release impacts on production;
  • Provide L1 & L2 cross Technical/functional support to Front, Middle and Back Office users.
  • Install new version in production and ensure post deployment checks;
  • Collaborate and co-ordinate with global sup...

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