Job Description
Location: Toronto Address: 100 Queens Quay East Toronto, Ontario M5E 1V3 Canada
Job Title: Specialist, Site Experience
Position Overview
The Specialist, Site Experience plays a hands‑on role in shaping and optimizing the end‑to‑end digital customer journey across all e‑commerce touchpoints. This role focuses on driving site improvements, experimentation, and personalization initiatives that enhance usability, conversion, and overall experience while aligning with brand and business objectives. Working closely with Site Experience Managers, UX, Development, Insights, and Digital Retail teams, the Specialist translates strategy into clear requirements, prioritized backlogs, and well‑executed initiatives. The role is accountable for identifying experience gaps, supporting continuous improvement, and ensuring site updates meet accessibility standards, technical feasibility, and luxury retail expectations.
What You’ll Do
Site Exp...
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