Specialist, Sales Trainer (QA/Trainer Hybrid)

Description

We are seeking a detail-oriented Specialist, Sales Trainer to join our team. This is primarily a Quality Assurance role with a training component. You’ll be the backbone of agent performance, ensuring quality standards are met through audits while stepping in to coach and upskill agents when business needs arise.

Key Responsibilities

• Quality Assurance: Conduct regular audits of sales calls, chats, and emails to ensure compliance with Weave’s quality standards, scripts, and best practices

• Feedback & Coaching: Deliver clear, constructive feedback to agents based on audit findings to drive performance improvement

• Training Delivery: Design and facilitate training sessions for new and existing agents as needed, including onboarding, refresher courses, and skill-specific workshops

• Performance Report...