Specialist product support

About Department: Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system. Position Purpose :Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team . Preferred Functional Knowledg e:Indian Payroll Knowled geGood Written & Verbal Communicati onExperience into Customer Suppo rt Key Responsibili ty:Support clients on phone, email or remote support tools in using and deriving maximum value from the applicat ionAcquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and va lueProactively build strong customer relationsh ipsUnderstand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professiona...