Specialist – Payroll Implementation

Role Overview

We are looking for a highly competent and experienced payroll professional with strong knowledge of India and Middle East (GCC) payroll , capable of managing enterprise customers independently.

The candidate will act as the Primary SPOC for assigned accounts and will handle both end-to-end customer support and full-cycle payroll implementation .

Key Responsibilities

Enterprise Payroll Support

• Act as the Primary SPOC for assigned enterprise customers
• Handle 20–25 support tickets per day while ensuring SLA adherence
• Ensure high levels of customer satisfaction and service quality
• Manage end-to-end customer support including:
• Query resolution
• Functional guidance
• User training
• Documentation maintenance
• Coordinate actively with clients and internal technical teams for critical issue...