Specialist - Payroll Implementation

Role Overview We are looking for a highly competent and experienced payroll professional with strong knowledge of India and Middle East (GCC) payroll , capable of managing enterprise customers independently.
The candidate will act as the Primary SPOC for assigned accounts and will handle both end-to-end customer support and full-cycle payroll implementation .
Key Responsibilities
Enterprise Payroll Support
Act as the Primary SPOC for assigned enterprise customers
Handle 20–25 support tickets per day while ensuring SLA adherence
Ensure high levels of customer satisfaction and service quality
Manage end-to-end customer support including:
Query resolution
Functional guidance
User training
Documentation maintenance
Coordinate actively with clients and internal technical teams for critical issues
Perform and document Root Cause Analysis (RCA) for recurring issues
Monitor and validate payroll outputs to ensure accuracy
Pay...