Job Description

Job Description

Role Summary

The Specialist – Order Management is responsible for end-to-end order processing and customer service activities within the MANN+HUMMEL Shared Service Centre in India. The role combines strong Opportunity-to-Cash (O2C) operations expertise with exposure to RPA, OCR, and small-scale automation initiatives to improve efficiency, accuracy, and customer experience.

Main Tasks

Order Management & Customer Service

  • Receive, validate, and process customer orders (manual, EDI, and portal-based).
  • Confirm order details, delivery dates, pricing, and agreements.
  • Proactively manage backorders including aging, partial shipments, substitutions, and delivery date adjustments within defined guidelines.
  • Monitor order exceptions, returns, credit notes, and price disputes.
  • Track customer order deliveries and provide timely, proactive communication.
  • Act as a...

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