Specialist Network Technology Support

Job Description

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

As a Specialist Network Technology Support, you are considered an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements.

Key Roles and Responsibilities:
• Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support
• Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management
• Technical skills in security analysis, troubleshooting, and remediation
• Technical skil...