Specialist

Key Responsibilities

• Credit and risk assessments for loan/ credit applications or variations within an allocated Delegated Lending Authority up to $2m;
• Proactively re-package and communicate deal options to achieve the desired credit outcome;
• Understand credit/risk analysis, customer segments, conveyancing and banking processes;
• Operates within the ING service delivery guidelines to ensure that all credit applications are done within the appropriate time frames and quality;
• Provides outstanding customer service to ING Customers/ Brokers. Resolve loan enquiries, appeals or complaints in a timely manner. Demonstrates professional communication skills (especially over the telephone). Applies thorough attention to detail in all transactions and consistently meets internal KPIs for quality indicators (‘Moments of Truth’); and
• Upholds all ING policies and procedures (especially ING’s underwriting guidelines, compliance a...