Job Description
Job Title: Learning & Development Specialist-Technical
Reports To: Learning & Development-Supervisor
Position Location: Vernon Hills, IL
Work Type: Hybrid
FLSA Status (Exempt/Non-Exempt): Exempt
Position Summary:
The Learning & Development Specialist is responsible for supporting the design, delivery, and continuous improvement of training programs for customer service and technical/application support teams. Reporting to the L&D Supervisor, this role ensures frontline employees are equipped with the product knowledge, technical expertise, and troubleshooting skills needed to deliver high-quality support. The specialist executes onboarding, upskilling, and coaching initiatives, contributes to quality monitoring and knowledge management, and partners with supervisors to address performance gaps. Leveraging data insights and AI-enabled tools, this role helps drive improvements in customer experience, oper...
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