Job Description
Summary
:
The Specialist Help Desk Support is a primary, technical subject knowledge expert with respect to providing clients and/or less experienced help desk analyst staff with the guidance, assistance, and support necessary to satisfy clients' inquiries, problems or issues regarding systems applications and hardware and/or software installed or maintained by us. As a primary technical expert with respect to providing clients and/or less experienced help desk analyst staff with the guidance, assistance, and support necessary to satisfy clients' relevant technical inquiries, problems, or issues. Resolve hardware and software conformance issues with respect to firm-standard hardware and software. Identify sources and trends of technical problems to prevent future occurrences. Follow up on specific inquiries or requests to ensure client satisfaction. Serve as the Supervisor Help Desk, as required....
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