Job Description

Job Purpose

The Specialist - Environmental Services is responsible for coordinating, inspecting, and following up on the daily delivery of mall soft services, including cleaning, waste management, pest control, landscaping coordination, and related customer-facing support services. The role ensures that service providers meet agreed SLAs/KPIs, mall standards, hygiene requirements, and customer experience expectations, while supporting the Mall Head of Operations / Mall GM in maintaining mall readiness, service quality, and operational continuity.

Key Responsibilities

Soft Services Operations

  • Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
  • Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards.
  • Support mall readiness across public areas, restrooms, food courts, parking, back of house areas, service corridors, waste room...

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