Specialist, Customer Success (English Speaker)

Specialist, Customer Success (English Speaker)

Concentrix | Posted Mar 2

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Full-time

Negotiable

Unknown

Job Title

Specialist, Customer Success (English Speaker)

Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak inte...