Job Description
Position Summary The
Customer Service Specialist
is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with the company's procedures. Responsibilities Build strong relationships with customers. Monthly commitment of 6- or 12-months rolling forecast back to customers. Work with internal teams and customer on the customer order planning and execution by Providing visibility for incoming wafers. Providing instruction to execute orders and coordinate the priorities of orders. Providing WIP status, ship-out plan and finished good information to customers. Arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment requirement. Maintain pricing and sales order creation for billing and shipment. Brief internal team on changes in...
Customer Service Specialist
is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with the company's procedures. Responsibilities Build strong relationships with customers. Monthly commitment of 6- or 12-months rolling forecast back to customers. Work with internal teams and customer on the customer order planning and execution by Providing visibility for incoming wafers. Providing instruction to execute orders and coordinate the priorities of orders. Providing WIP status, ship-out plan and finished good information to customers. Arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment requirement. Maintain pricing and sales order creation for billing and shipment. Brief internal team on changes in...
Ready to Apply?
Take the next step in your AI career. Submit your application to silicon box pte. ltd. today.
Submit Application