Specialist Customer Service

Purpose:

To support the Wholesale business to achieve sales and market strategy objectivesTo ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Key Accounts

Key Responsibilities:

• Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SASnet, EDI, missing article master data), revising fulfilment vs customer purchase orders, and shifting OB between ship-to’s
• Acting as key contact for customers’ inquiries about order and delivery status, change requests, returns and claims, with communication through telephone, email, and customers’ B2B portals
• C...