Job Description
Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in English communication and domain knowledge in ISV and Hi-Tech industries. With 2 to 5 years of experience you will play a crucial role in enhancing customer satisfaction and operational efficiency. This office-based position offers a day shift schedule ensuring a balanced work-life routine.
Responsibilities
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your expertise in English communication and domain knowledge in ISV and Hi-Tech industries. With 2 to 5 years of experience you will play a crucial role in enhancing customer satisfaction and operational efficiency. This office-based position offers a day shift schedule ensuring a balanced work-life routine.
Responsibilities
- Provide exceptional support to customers through various communication channels ensuring prompt and accurate responses to inquiries and issues.
- Collaborate with cross-functional teams to resolve complex technical problems enhancing customer experience and satisfaction.
- Utilize your domain expertise in ISV and Hi-Tech to offer tailored solutions that meet customer needs and expectations.
- Maintain comprehensive documentation of customer interactions and resolutions contributing to...
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