Spanish Technical Support Representative

Job Summary

As a Technical Support Representative (Customer Success Support), you will serve as a

primary support liaison between the client and its customers. You will be responsible for

resolving complex, customer-related software issues associated with the use of the client's TMS

SaaS platform. This role requires strong technical troubleshooting skills, clear communication,

and a customer-first mindset to ensure a seamless support experience.

Key Responsibilities

● Assist customers with software-related concerns by troubleshooting issues, investigating

root causes, and translating technical concepts into clear, easy-to-understand language.

● Submit, track, monitor, and report on customer technical issues through designated

support systems.

● Develop and maintain solution guides, documentation, and troubleshooting resources for

both internal teams and customers.

● Curate, recommend, and impl...