Job Description
Job :
Provide remote technical and functional assistance to users (phone, email, chat, ticketing) in French and English. They will resolve first-level incidents and escalate more complex problems to the relevant technical teams.
Receive and analyze user requests.
Provide Level 1 technical support (diagnose, identify, and resolve incidents).
Escalate unresolved incidents to higher levels (N2/N3).
Track tickets and report on interventions.
Write and update technical documentation and knowledge bases.
Educate users on good IT practices.
Collaborate with technical teams to improve support processes.
Required profile :
Associate's degree or Bachelor's degree in IT (BTS, DUT, professional degree in IT support, systems, and networks, etc.).
Main tasks:
Required profile :
Education and experience:
Ready to Apply?
Take the next step in your AI career. Submit your application to Confidential today.
Submit Application