Spanish speaking Service Desk Agent

**Spanish speaking Service Desk Agent**



For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.



**_Job details:_**



· Job location: Budapest, Hungary, 9th District, Mill Park office building



· Role type: permanent



· Full time employment, 40 hours/week



· Hybrid work



**_Job responsibilities_**



· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)



· Handling end-user calls and web queries via tools, phone and email



· Documentation and precise administration, logging of calls on the ticketing tool



· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams



· Keep the user informed, own and follow-up ongoing cases