Spanish customer service host

Overview

We are part of Super Group, a NYSE‑listed digital gaming company, and through Digi Outsource we build market‑leading online gaming solutions. Our multidisciplinary teams focus on product excellence, customer experience and security, helping our players enjoy high‑performance gaming experiences.

Responsibilities Provide world‑class customer service by responding to queries via telephone, email and online chats. Process and resolve incoming and outgoing contacts in a multimedia environment. Enter pertinent information into relevant databases. Complete tasks assigned during the shift. Build and manage customer relationships and cross‑sell products and services. Problem‑solve customer related queries and take full responsibility for resolving issues. Manage time effectively and adhere to shift schedules. Perform additional tasks as directed by managers or shift supervisors. Qualifications Clear, confident written and verbal communication skills. Ability to break down comp...