Spa & Wellness Manager

Duties:

Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience
Design and deliver innovation spa & wellness experiences
Manager departmental budgets, financial performances and monthly reporting
Develop annual spa & wellness budget and commercial plans with the General Manager
Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities
Oversee procurement, stock control, inventory and cost management.
Build strong relationships with guests and resolve guest concerns professionally and efficiently.
Conduct regular operational inspections to maintain exceptional spa & wellness standards
Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
Monitor spa & wellness performance through key operational and financial metrics
Build close working relationships with key depa...