Spa & Wellness Manager

Duties:

• Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience
• Design and deliver innovation spa & wellness experiences
• Manager departmental budgets, financial performances and monthly reporting
• Develop annual spa & wellness budget and commercial plans with the General Manager
• Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities
• Oversee procurement, stock control, inventory and cost management.
• Build strong relationships with guests and resolve guest concerns professionally and efficiently.
• Conduct regular operational inspections to maintain exceptional spa & wellness standards
• Lead, coach, mentor and develop the wellness team through ongoing training and performance management.
• Monitor spa & wellness performance through key operational and financial metrics
• Build ...