Job Description
Position Overview
The Spa Therapist is responsible for delivering professional spa and wellness treatments that provide guests with a luxurious, relaxing, and memorable experience. The role requires excellent technical skills, exceptional customer service, and a passion for health, beauty, and wellness while maintaining the highest standards expected in a 5-star game lodge.
Key Duties & Responsibilities
Guest Services
The Spa Therapist is responsible for delivering professional spa and wellness treatments that provide guests with a luxurious, relaxing, and memorable experience. The role requires excellent technical skills, exceptional customer service, and a passion for health, beauty, and wellness while maintaining the highest standards expected in a 5-star game lodge.
Key Duties & Responsibilities
Guest Services
- Welcome guests warmly and conduct professional consultations prior to treatments.
- Recommend suitable treatments based on guests' needs and preferences.
- Deliver exceptional, personalised service throughout the guest experience.
- Ensure guest comfort, privacy, and confidentiality at all times.
- Handle guest enquiries and concerns professionally.
- Encourage repeat business through outstanding service and relationship building.
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