Job Description

Job Description

To answer all incoming phone calls in a professional and friendly manner.

To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.

To effectively suggest alternatives to guests if their first requests can not be met.

To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.

To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations

To interact with guests, including but not limited to :

  • Dealing with guest complaints.
  • Conducting spa tours.
  • Assisting with spa promotions.
  • Assisting with journalist visits and photo shoots.
  • Conducting travel agents site inspections.
  • Offering complementary 5 minutes massages after conducting spa tour.
  • Presenting complimentary gifts to guest a...

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