Spa Receptionist (Back up Therapist)

Job Description

Receptionist & Back-Up Therapist

Purpose of the Position: Under the general direction of the Spa Manager and within the limits of the hotel’s policies and procedures, the Receptionist & Back-Up Therapist is responsible for delivering exceptional guest service at the spa reception while providing professional spa treatments when required. The role ensures smooth daily operations and an outstanding spa experience for all guests.

Reporting To

Spa Manager

Main Duties & Responsibilities

Reception Duties

• Welcome guests warmly and professionally upon arrival.
• Manage bookings, appointments, and guest enquiries (telephonic and in person).
• Handle payments, cash‑ups, and retail sales.
• Promote spa treatments, packages, promotions, and retail products.
• Maintain accurate guest records and appointment schedules.
• Ensure reception and retail areas are clean, orga...