Job Description
Guest Experience & Operations
- Conduct general receptionist duties, ensuring a warm and professional welcome for all guests.
- Identify, evaluate, and resolve guest complaints in a timely and efficient manner, ensuring guest satisfaction.
- Establish and maintain long‑term relationships with guests to encourage loyalty and repeat business.
- Ensure the reception area, associated equipment, and workspaces are clean, organized, and well‑maintained at all times.
- Maintain knowledge of all spa treatments, services, and promotions to provide accurate information to guests.
- Ensure all guest bookings, confirmations, and follow‑ups are completed efficiently.
- Monitor guest preferences and feedback to personalize service and enhance guest satisfaction.
- Provide on‑the‑job training to new team members, ensuring they understand all reception procedures, spa standards, and se...
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