Job Description
Role Summary
The Spa Manager is responsible for leading the overall spa operations, ensuring exceptional guest experiences, strong service standards, and profitable performance. This role manages the spa team, treatment quality, SOP compliance, hygiene standards, inventory, and retail/treatment revenue while maintaining a luxury brand image aligned with a 5-star hotel environment.
Key Responsibilities
Operations & Guest Experience
Oversee daily spa operations including reservations, therapist scheduling, guest flow and service delivery
Ensure consistent 5-star guest experience, handling VIP guests and special requests professionally
Conduct guest consultation standards and ensure personalized treatment recommendations
Maintain treatment room...
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