Job Description
Duties and responsibilities related to the Spa Manager role:
Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.Con...
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