Spa Concierge - Requisition (Hiring Immediately)

GENERAL SUMMARY The Spa Concierge is responsible for maximizing customer satisfaction by providing prompt, efficient and courteous service to all guests in Spa Pechanga. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES Greet all customers in a courteous manner in accordance with department operating standards. Demonstrate knowledge of treatments offered and ability to communicate descriptions to sell treatments. Demonstrate how to safely use exercise equipment and provide general tour of facility. Ensure efficient service to all customers by providing all necessary supplies. Respond to customer requests for information about the services of the Spa and Pool. Ensure customer satisfaction by maintaining a clean and safe facility. Inform guests of emergency fire exits and procedures. Thoroughly ...