Sortation Supervisor

Key Responsibilities

• Ensure the strict and consistent implementation of company policies, standard operating procedures (SOPs), and operational guidelines within the hub to maintain efficiency, accuracy, and compliance.
• Guide, coach, and monitor employees to ensure full understanding and adherence to all operational regulations, safety standards, and workflow procedures.
• Analyze operational data and daily performance reports to identify root causes of remaining, delayed, or undelivered parcels, and implement corrective and preventive actions to improve delivery success rates.
• Actively engage with employees to understand their concerns, operational challenges, and development needs, helping to maintain positive morale, motivation, and team collaboration.
• Supervise daily hub operations by monitoring staff productivity, task completion, and overall performance to ensure targets and KPIs are consistently met.
• Plan, organize, and f...