Solutions Consultant (CCaaS)

You Are:

A hands‑on Solution Consultant who designs and delivers next‑generation contact center and agentic AI experiences on NiCE CXone and Cognigy, with growing depth in Agentic AI platforms. You own discrete solution workstreams end to end discovery, design, build oversight, and go‑live, while collaborating closely with senior architects and engagement leads on broader program strategy.

At this level, you’re expected to lead the technical design of a workstream or mid‑sized engagement, mentor more junior engineers and consultants, and represent the solution credibly in front of client managers and directors. You bring sharp execution, a point of view on conversational and agentic AI, and the appetite to grow into a principal architect role.

The Work:

• Lead the solution design of a CCaaS and agentic AI workstream on NiCE CXone and Cognigy from requirements through production rollout.
• Architect agenti...