Job Description

About the role


The Solutions Architect will play a pivotal role in delivering a customer-centric digital transformation programme, focused on enabling multi-channel personalisation and seamless customer engagement across web, email, and CRM platforms.

This role is responsible for designing and governing end-to-end solutions across the Salesforce ecosystem, ensuring scalable, data-driven, and integrated experiences that drive customer value and business outcomes.

Key Responsibilities of the role are:

  • Define end-to-end solution architectures across Salesforce and integrated platforms
  • Design scalable solutions across Sales Cloud, Service Cloud, Data Cloud, and Salesforce Personalisation
  • Ensure alignment with enterprise architecture and security standards
  • Lead architectural decision-making, ensuring optimal use of Salesforce capabilities and integrations
  • Collaborate with cross-functional teams to deliver s...

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