Solutions Architect (Conversational Architect/Chatbot)

Job Summary

We are seeking a Chatbot / Conversational Architect to own the end-to-end architecture, design, and governance of intelligent conversational solutions across our Banking and Financial Services platforms.

This role is responsible for defining secure, scalable, compliant, and reusable conversational frameworks that enhance customer experience, improve operational efficiency, and support digital transformation initiatives. The architect will work closely with engineering, cybersecurity, compliance, and business stakeholders to ensure chatbot solutions meet enterprise, regulatory, and customer expectations.

Key Responsibilities: Conversational AI Architecture & Design

• Define and own enterprise-grade conversational AI architectures, reference models, and design standards for banking use cases, including account services, loan servicing, fraud notifications, and financial guidance
• Lead architecture d...